Privacy Policy

Tower Roasting Co. Privacy Policy
Effective Date: January 1, 2021

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. As we modify our information collection or privacy practices, and as privacy laws evolve, it may be necessary to revise or update this privacy policy. We will always change the effective date on the privacy policy to reflect when it was last revised. We will continue to protect your personal information in accordance with applicable law and as described by our current privacy policy.

What personal information do we collect from the people that visit our website?

Some information we collect you provide to us when ordering or registering on our site. This may include your name, username and password, email address, mailing address, phone number and financial account information such as credit card information, birthday, demographic information and any other information you give us. You may also provide us information about other people, including when you direct us to send a gift card or e-gift.

Some information is collected by us automatically, including when you access our website or otherwise use our services, such as information regarding what products you purchase from us, how frequently you purchase them, and any rewards or promotions associated with a purchase.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you in a variety of ways, including the following:

• To provide the products or services you have requested.
• To communicate with you regarding your orders, purchases, returns or other transactions with our company.
• To facilitate the functionality of and improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature, including sending you personalized promotions or special offers.
• To quickly process your transactions.
• To detect, prevent or investigate security breaches or fraud.
• To send periodic emails regarding your orders or other products and services.

How do we protect visitor information?

We protect your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. In addition, your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. While we have employed security technologies and procedures to assist safeguarding your personal information, please note that no system or network can be guaranteed to be 100% secure.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

Most web browsers automatically accept cookies, but you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome or Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. Please note, however, that if you disable cookies, some features of our website will be disabled or not function properly. For example, you will not be able to add products to your shopping cart.

 We may also use third-party analytical tools to help us better understand how you use our website. These analytical tools will place cookies on your computer to collect information. The information collected by these analytical tools will tell us things like which search engine referred you to our website, how you navigated around our website and what you purchased. This information will help us to better serve you with more personalized information and product offerings. The third-party provider of the analytical tools may only use your personal information to perform services for us and is contractually required to maintain all of the information it collects and analyzes for us securely and in confidence. This third party may not share your personal information with anyone else, or use it for any other purpose, except on an aggregate, non-identifiable basis.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. In the event of a merger, consolidation or sale or transfer of all or substantially all of our company or its assets, personal information collected by our website may be transferred to the purchaser or the new company. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Accessing and Correcting Your Information

We endeavor to maintain accurate information and provide you with options to update your information. You can log into your account and modify your information using your log-in credentials. You also may request that we update your information by contacting us as described in the Contacting Us section of this privacy policy.

Opting Out

If you would rather not receive marketing emails from us, please let us know by contacting us as indicated below.  You may opt out of specific communications (such as marketing emails) by following the opt out instructions contained in the communication itself.

Contacting Us

If there are any questions regarding this privacy policy you may contact us through our website.